FAQ

What is HaloFit and what does it do?

HaloFit is a free health and fitness companion app for HaloFit smartwatches and wearable devices, developed by TouchGFX Limited (Android) and Baymore (China) Ltd. (iOS). It connects to your wearable via Bluetooth to track steps, distance, calories, heart rate, blood oxygen (SpO2), and sleep stages. The app also forwards call and message notifications, supports watch face customization, and integrates with Apple Health and Google Fit. It's free on both Google Play (100K+ downloads, 4.1★) and the App Store (2.4★, 84 ratings).

How do I connect the HaloFit app to my smartwatch?

To connect: (1) Download the HaloFit app from Google Play or App Store; (2) Open the app and create an account; (3) Enable Bluetooth on your phone; (4) Power on your HaloFit watch; (5) In the app, tap the device section and select 'Add Device' or 'Scan QR Code'; (6) Scan the QR code on your watch or shown in the manual; (7) Confirm the pairing and grant notification and location permissions when prompted. Keep both devices close during initial pairing.

Why is my HaloFit watch not connecting or keeps disconnecting?

Common fixes: (1) Ensure Bluetooth is enabled on your phone; (2) Keep devices within close range during pairing; (3) Restart your phone and watch, then reconnect; (4) Clear the app cache — go to Settings > Apps > HaloFit > Storage > Clear Cache; (5) Update to the latest app version; (6) Remove the watch from other phones' Bluetooth settings first; (7) On Android, disable battery optimization for HaloFit to prevent background termination; (8) Make sure location permission is granted as Bluetooth scanning requires it on newer Android versions.

Which smartwatches are compatible with the HaloFit app?

The HaloFit app works with TE-series smartwatches (such as the OY22E) and other compatible budget smartwatches. These devices typically feature AMOLED screens, long battery life (up to 22 days), 5ATM waterproofing, and 15+ sports modes. If your watch's packaging or manual mentions downloading 'HaloFit,' your device is compatible. The app pairs via QR code scanning for quick setup.

Does the HaloFit app sync with Apple Health or Google Fit?

Yes, the HaloFit app integrates with Apple Health (HealthKit) on iOS and Google Fit on Android to sync health and fitness data. To enable: open the HaloFit app, go to settings, find the health platform integration option, and grant the required permissions. This allows your HaloFit data to appear in your centralized health dashboard.

Is the HaloFit app free to use?

Yes, the HaloFit app is completely free to download and use on both Android and iOS. There are no subscription fees, premium tiers, or in-app purchases. All features — health tracking, notifications, watch face market, exercise modes, and device management — are included at no cost.

How accurate is HaloFit SpO2 (blood oxygen) monitoring?

HaloFit SpO2 monitoring on compatible smartwatches provides general wellness reference readings. The optical sensor measures blood oxygen saturation levels and shows trends over time. However, it is NOT a medical device and should NOT be used for medical diagnosis or treatment decisions. For accurate medical measurements, always use a certified medical-grade pulse oximeter and consult your healthcare provider.

How do I change the watch face on my HaloFit smartwatch?

To change your watch face: (1) Open the HaloFit app and ensure your watch is connected; (2) Go to the watch face or dial market section; (3) Browse available designs and themes; (4) Select a watch face you like and tap download or sync; (5) The new watch face will transfer to your HaloFit smartwatch via Bluetooth. Multiple styles are available including analog, digital, and themed designs.

How do I set up notifications on my HaloFit smartwatch?

To set up notifications: (1) Open the HaloFit app and ensure your watch is connected; (2) Go to the notification settings section; (3) Enable the apps you want to receive notifications from — options include calls, SMS, WhatsApp, WeChat, QQ, Email, Facebook, Twitter, Instagram, and more; (4) Grant the app notification access permission on your phone when prompted; (5) Notifications will now appear on your HaloFit watch screen when received.

What should I do if HaloFit data is not syncing?

If data is not syncing: (1) Pull down to refresh in the app; (2) Ensure Bluetooth is connected — check the device section in the app; (3) Keep the app running in the foreground during sync; (4) Restart both your phone and watch; (5) Update the HaloFit app to the latest version; (6) On Android, make sure battery saver is not killing the app in the background; (7) Check that location permission is granted; (8) Try unpairing and re-pairing the device if issues persist.