LG ThinQ

The LG ThinQ app is LG Electronics' official smart home platform for managing compatible LG appliances and devices from your smartphone. It connects LG washers, dryers, refrigerators, air conditioners, ovens, dishwashers, TVs, robot vacuums, and other smart appliances to your phone via Wi-Fi and Bluetooth. Core functions include: (1) Remote control — start appliances, adjust temperatures, and monitor status from anywhere; (2) ThinQ Play — download new wash cycles, cooking programs, and feature upgrades for compatible products post-purchase; (3) Energy monitoring — track per-device energy consumption and set saving goals; (4) ThinQ Care — receive proactive maintenance alerts, run Smart Diagnosis health checks, and book service visits in-app; (5) Smart Routines — automate multiple appliances based on time or location triggers. The app is free to download on iOS and Android, with no subscription required.

To connect an LG appliance to the ThinQ app: (1) Download LG ThinQ (free) from the App Store or Google Play. (2) Sign in with your LG Account — create one if needed using your email. (3) Tap the '+' button on the Home screen to add a new device. (4) Select your appliance category (Washer, Refrigerator, TV, AC, etc.). (5) Either scan the QR code printed on your appliance, or let ThinQ scan for nearby devices on your Wi-Fi network. (6) Follow the guided setup wizard — you may need to temporarily connect to your appliance's setup Wi-Fi hotspot, then enter your home network credentials. Important: Most LG appliances use 2.4 GHz Wi-Fi only; if you have a dual-band router, make sure you're entering the 2.4 GHz password, not 5 GHz. (7) Once connected, your appliance appears on the ThinQ Home tab.

To use your LG ThinQ washing machine remotely: (1) Make sure your washer is connected to your Wi-Fi network and registered in the ThinQ app. (2) Load the washer and press the Power button on the machine — the washer must be powered on for remote start to work. (3) Open LG ThinQ on your phone and tap your washer from the Home tab. (4) Select your wash cycle, water temperature, and spin speed from the app. (5) Tap 'Remote Start' to begin the cycle. You'll receive a push notification when the cycle is complete. You can also: pause or stop a running cycle remotely, download new specialized wash cycles via ThinQ Play, and view estimated cycle time remaining from anywhere.

Common LG ThinQ issues and solutions: (1) Device not found / connection lost — ensure your LG appliance and phone are on the same 2.4 GHz Wi-Fi network. Try turning the appliance off and on, and restarting the app. (2) Remote start not available — the appliance must be physically powered on before remote commands can be sent. Push the power button on the machine first. (3) App login issues — check your LG Account credentials at lgaccount.com. If you're signed in with Google or Apple, make sure that account is linked to your LG Account. (4) TV not responding — check that your LG TV (webOS 3.5+) is powered on and on the same network. Some older TV models only support power-off via ThinQ, not power-on. (5) Smart Diagnosis not working — Smart Diagnosis may require the phone's microphone near the appliance for sound-based diagnostics on older models. For newer connected appliances, it works over Wi-Fi. (6) App crash or slow — update to the latest version (v5.1.27510) via your app store. If problems persist, contact [email protected].

To clean your LG ThinQ washing machine using the app: (1) Open LG ThinQ and select your washer. (2) Look for the 'Tub Clean' or 'Course Clean' cycle option — this appears as a notification reminder when ThinQ Care detects it's time to clean. (3) Add a washing machine cleaner tablet or liquid to the drum (no laundry). (4) Start the Tub Clean cycle from the app or physically on the machine. The cycle typically runs 60–90 minutes at high heat to eliminate bacteria and residue. ThinQ Care will remind you when it's time to run the Tub Clean cycle based on your usage history — usually every 30 washes or when it detects buildup. You can also manually run a Smart Diagnosis to check drum cleanliness status.

To delete your LG ThinQ account: (1) Open the LG ThinQ app and go to Settings (gear icon). (2) Tap 'LG Account' or 'My Profile'. (3) Scroll to the bottom and find 'Delete Account' or 'Withdraw Membership'. (4) Follow the prompts to confirm deletion — you may need to enter your password. (5) Alternatively, visit the LG Account website at lgaccount.com, log in, go to 'My Account' > 'Account Management' > 'Delete Account'. Note: Deleting your LG Account will remove all device registrations, ThinQ Care data, and purchase history. Your appliances will continue to work manually, but the smart features will require re-registration with a new account.

Yes, LG ThinQ works with both Amazon Alexa and Google Assistant. To connect with Alexa: (1) Open the Amazon Alexa app and go to Skills & Games. (2) Search for 'LG ThinQ' and enable the skill. (3) Sign in with your LG Account to link accounts. (4) Alexa will discover your ThinQ devices. You can then say: 'Alexa, start the dishwasher' or 'Alexa, turn on the air conditioner.' To connect with Google Home: (1) Open the Google Home app and tap the '+' to add devices. (2) Choose 'Works with Google' and search for 'LG ThinQ'. (3) Link your LG Account. ThinQ devices will appear in Google Home for voice control. Note: ThinQ also supports Home Assistant via the LG ThinQ integration for advanced smart home configurations.

LG ThinQ is compatible with LG smart appliances released approximately from 2017 onward that include built-in Wi-Fi. Compatible categories include: Laundry — washers, dryers, WashTowers, washer-dryer combos, Styler steam closets; Refrigeration — standard fridges, InstaView Door-in-Door models, wine cellars, kimchi refrigerators; Cooking — smart ranges, wall ovens, microwaves, cooktops; Dishwashers — ThinQ-compatible models with remote start and cycle download; Air & Climate — air conditioners (window, portable, wall-mounted), air purifiers, dehumidifiers, humidifiers, system boilers, water heaters; Floor care — robot vacuums and cordless stick vacuums; Smart TVs — LG webOS 3.5 and later (LG OLED, QNED, NanoCell, etc.); Specialty devices — Home Brew, plant cultivators, water purifiers (region-dependent). To confirm compatibility, look for the ThinQ logo on your appliance or check LG's product page.

ThinQ Care and ThinQ Play are two signature features of the LG ThinQ ecosystem. ThinQ Care is LG's proactive maintenance service: AI continuously monitors your connected appliances, sends early-warning alerts before issues become serious, generates monthly health summaries, tracks filter life and consumable parts, and provides access to Smart Diagnosis and professional service booking. Think of ThinQ Care as a digital appliance health guardian that helps you avoid breakdowns and extend product life. ThinQ Play is LG's post-purchase upgrade platform: it offers downloadable wash/dry cycles (e.g., activewear, baby clothes), new cooking programs for smart ovens, ringtones and alerts, and downloadable apps for LG ThinQ On AI Home Hub devices. Together with ThinQ UP, which delivers ongoing software feature upgrades to compatible appliances, these features mean your LG products can improve and expand over time — unlike traditional appliances that are static after purchase.

Yes, the LG ThinQ app is completely free to download and use on both iOS and Android. There are no subscription fees, no premium tiers, and no in-app purchases. All core features — remote control, Smart Diagnosis, ThinQ Care alerts, energy monitoring, Smart Routines, voice assistant integration, and most ThinQ Play downloads — are available at no cost. The only costs associated with LG ThinQ are: the LG smart appliances themselves (which must support ThinQ connectivity), and any consumables or replacement parts you choose to order through the integrated LG Store. Certified service visits booked through the app are charged at LG's standard service rates.